FAQs
Here you will find answers to the most common questions
On this page you will find the most frequently asked questions that you have asked us over the years regarding tours, electric bikes and rentals. If you have any questions and you can’t find the answer, we encourage you to contact our team, we will be happy to help you!
General questions
Where is the meeting point?
All of our visits start from Plaza Sarriegui 9, right next to the Boulevard. It’s the street behind the Tourism Office and next to La Bretxa market
Where is the Boulevard?
It’s the avenue that divides the neighbourhoods of the Old Town and the Centre, starting at the Town Hall and ending at La Bretxa market. If you come by public transport, many of the city bus lines stop here, so it won’t be difficult to find, and if you come by private car, you’ll also find one of the city’s car parks here.
About parking, where can I park my car?
San Sebastian is not a very car-friendly city, so we’d recommend using public transport or simply getting around on foot or by bike. But if you have no choice but to use your car, bear in mind that parking in the city centre is paid parking (OTA service), which can be paid for at the parking meter or via an app. The city also offers many private car parks where you can park your car comfortably, here you can find the most central ones.
About our tours
Do I have to book in advance?
It’s not mandatory, but all of our tours have a limited number of places, so if you do not want to miss it, please check out our website and book your visit!
Is there a limited number of places per visit?
All of our visits have a limited number of places, all of them for several reasons: not causing a negative impact, the number of bikes we have, etc. Please check out the information when booking each visit.
Can I book in advance?
Yes, the tours can be booked through this website. Select the visit you want to attend and book now for the experience you want!
Is it mandatory to book in advance?
Yes, if you want to make sure you have a space in one of our visits.
Is there a limited number of persons per visit and reservation?
Only in the Free Walking Tour.
Why reservations for only 6 people in the Free Walking Tours?
At Go Local we understand that San Sebastian is not a big city, and large groups distort our environment and disrupt the wellbeing of the locals.
But this is not the only reason, as from our experience we know that larger group bookings monopolize the attention of the guide with respect to the rest of the group and the quality of service towards the rest of the people who have joined the tour decreases, as well as we understand that this type of service is more intended for small groups, who otherwise could not access a private tour.
Are you part of a larger group and do not want to miss the opportunity to join one of our tours? Contact us and we will always give you a suitable solution for you and your group!
I did not get a confirmation.
Don’t worry, this doesn’t mean that you don’t have a reservation or that the visit is not happening. You will get your booking confirmation in the email address you provided us with between 7 or 10 days before the visit.
At what time do we have to be at the meeting point?
We like to start on time, so it’s always best to come around 10 minutes before the tour starts. This way we can assist you better and we won’t keep anyone waiting – after all, holiday time is money!
What days do you offer tours?
We offer tours almost every day of the year, check our tours.
Are the tours cancelled due to the weather?
No, we will power through it. The guide will make sure that you enjoy the visit no matter the weather. Check out the weather report here.
How long do the tours last?
Every tour is different, and as such, has a different duration. Check out our tours.
Can I do two tours in one day?
Yes, in fact, some tours are complementary. Check out our calendar and book those that you are most interested in!
What clothes and footwear should I wear?
You have to choose your clothes based mainly on the weather. We have a lot of rain in San Sebastian, especially in the winter, so we recommend you to have a raincoat or an umbrella. You should also wear appropriate footwear for walking, like sneakers or a comfortable shoe. Every tour has its own recommendations, so we encourage you to go through them.
About mobility
I am on a wheelchair or have limited mobility, can I do your tours?
Many of our tours are adapted, just let us know in advance so that the guides can take this into account.
Hey, I have got an adapted wheelchair, can I do the bike tour?
Of course! If you have an adapted wheelchair and you are a sportive person, just let us know in advance and prepare yourself to discover San Sebastian!
Do we use the public transport?
Only in some of the tours if we need to. It will be indicated in the recommendations of every tour.
About languages and payments
I have a food allergy, can I do the pintxos tour?
Of course! Just let us know in advance so we can design a tour that you can do with no problem at all.
What are the possible languages for the tours?
We offer visits in Spanish, English, Basque and French on different groups.
Can I hire a private tour?
Sure! Just contact us and we will create an experience that fits your needs.
What are the prices of the tours?
Every tour has a different cost, ranging from your donation in the Free Walking Tour or the 56€ of the ebike tour, for example.