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General terms


DONOSTIA BY LOCALS S.L. (hereunder  GO LOCAL SAN SEBASTIAN), with company tax code number B-75112953 whose registered office is at Deustuko Unibertsitatea, Building INNOGUNE, Mundaiz 50, San Sebastián / Donostia, is a company that provides tourist activities and tours whose main activity is in the organization of sightseeing tours, walking tours, study tours and guided visits by foot or in different types of  transport, to cultural, gastronomic, historical and tourist sites, among others, and generally all kinds of events related to tourism, culture, history, gastronomy and leisure. (Law 34/2002, of the 11th of July, regarding services of the information society and electronic commerce).

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USER DEFINITION: Natural person who accesses the website for information and / or the services offered here.

The use made by the user of this web site implies acceptance of all the present general conditions as well as to individuals indicated in the recruitment or the use of specific services offered on the website.

In the case of non-acceptance of these general conditions, the user must abstain from using this website.


GO LOCAL SAN SEBASTIAN does not guarantee the legality, reliability, usefulness, truthfulness or exactness of the services or information included in and therefore excludes any direct or indirect liability for damage or harm of any kind resulting from dissatisfaction with its usefulness or from expectations that the user may have placed in this.

GO LOCAL SAN SEBASTIAN has taken technical and organisational measures, within its capacity and the state of technology, allowing the correct functioning of the web and the absence of viruses and harmful components, but cannot be responsible for the continuity and availability of contents and services included in



The contents which GO LOCAL SAN SEBASTIAN makes available to the user are protected by all intellectual property rights and have been legally acquired and assigned to appropriate purposes by the respective owners thereof. Law 15/1999, of December 13, on the Protection of Personal Data (LOPD).

GO LOCAL SAN SEBASTIAN authorizes the use of the contents of for the purposes expressly described in the same or in the present General Conditions,  and will not permit other type of total or partial reproduction, distribution, modification or communication of them without express consent and/or in the cases authorized by law is prohibited.

GO LOCAL SAN SEBASTIAN is the owner of all the industrial and intellectual property rights of this website, as well as the elements contained therein, remaining definitely prohibited the use and reproduction of such elements beyond those expressly provided in these terms and conditions.

The user undertakes to respect all the industrial and intellectual property rights existing over this website. You can view the elements of the website and even print, copy and store them on the hard disk of his/her computer or on any other physical medium solely and exclusively for personal and private use; it is therefore absolutely forbidden to process, distribute, disclose, disseminate or otherwise exploit them, or modify, alter or decompile them. You may not remove, alter, evade or manipulate any protection device or security system installed on GO LOCAL SAN SEBASTIAN’s pages.

GO LOCAL SAN SEBASTIAN reserves the right to modify its privacy policy according with its criteria, legal changes, jurisprudence or company practices. In case that GO LOCAL SAN SEBASTIAN would introduce a modification; the new text would be published in this web, where the user is informed of the new policy.

Filling in the forms on the website implies the express consent of the customer / user to the inclusion of their personal data in the above mentioned database that belongs to GOLOCAL SAN SEBASTIAN with the purposes indicated above.


Cookies are files that disburden in your computer when navigating our website.

You can configure cookies on your computer by using Google:

Cookies collect data on language on which you are surfing on our website, browser or operative system, as well as other information of a technical nature that helps to ensure correct functioning of the same.

Under no circumstances will personal information about the user be obtained, guaranteeing the privacy of the users who surf on our website.


Reservation cancellation must be done at least 24 hours before the beginning date of the purchased service. In the event of a cancellation within 24 hours prior to the start of the tour, there is no reimbursement.

Cancellations received less than 48 hours before the service initiation date, a cancelation fee of 10% of the total price of the reservation will apply.

Go Local reserves the right to cancel any tour which does not have the minimum number of participants or good enough weather conditions. In case of cancellation by Go Local, the total price of the booking will be reimbursed to the customer.

If payement is not received within the first 72 hours of “payemnt request” the pre-booking will be cancelled.